Frequently Asked Questions
Where is RestWell Collective based?
RestWell Collective operates from the United States and serves customers within the U.S. only. Our business information and contact details are listed at the bottom of this page for transparency and customer support purposes.
Do you sell and ship outside of the United States?
No. At this time, RestWell Collective sells and ships within the United States only. Orders placed with international addresses are not supported.
What currency are prices listed in?
All prices on the RestWell Collective website are displayed and charged in United States Dollars (USD).
How long does it take to process an order?
Orders are typically processed within 1–2 business days (Monday to Friday) after payment is successfully completed. Processing times may vary during periods of high order volume or holidays.
How long does shipping take?
Once an order has shipped, delivery typically takes 6–8 business days. Most customers receive their order within 7–10 business days from the date of purchase. Delivery times are estimates and may vary due to carrier delays, weather, holidays, or high order volume.
How can I track my order?
After your order ships, you will receive a confirmation email containing tracking information. Tracking updates may take up to 24 hours to appear once the package has been scanned by the carrier.
Can I change or cancel my order after placing it?
If you need to make changes or request a cancellation, please contact us as soon as possible. Once an order has entered processing or has shipped, changes or cancellations are no longer possible.
What is your return and refund policy?
Returns and refunds are handled according to our Return & Refund Policy. Please review that policy for eligibility requirements, timelines, and instructions.
What should I do if my order is delayed or missing?
If your order appears delayed beyond the estimated delivery window or you believe it may be lost, please contact us within 7 days of the expected delivery date so we can assist with tracking and carrier inquiries.
What payment methods do you accept?
RestWell Collective accepts all major credit and debit cards, along with secure accelerated checkout options available at checkout. Payment methods may vary depending on your device and location. All transactions are encrypted and processed securely, and payment must be authorized before an order is confirmed.
How do I contact customer support?
For questions about orders, billing, shipping, or general inquiries, you can reach us using the contact information below.
Contact Information
Store Name: RestWell Collective
Address: 22 Rustic Ridge Road, Randolph, NJ 07869, United States
Email: info@restwellcollective.com
Phone: +1 (973) 581-4052
Customer Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (EST)
We aim to respond to all inquiries within 1–2 business days.