Shipping policy

At RestWell Collective, our goal is to make your shopping experience as smooth and stress-free as possible. Below you’ll find the details of our shipping process, so you know exactly what to expect when placing your order.

Shipping Locations

We currently ship to customers within the United States only.

Shipping Costs

Free Shipping: All orders within the United States qualify for free standard shipping, with no minimum order amount required. Applicable taxes are calculated at checkout. No additional shipping fees apply. 

Currency

All prices, shipping costs, and applicable charges listed on this website are displayed in United States Dollars (USD).

Delivery Timeframes

Order Cutoff Time: 5:00 PM (EST), Monday to Friday. Orders placed after this time will be processed the following business day.

Order Handling Time: 1–2 business days (Monday to Friday). This includes order verification, packaging, and fulfillment prior to shipment.

Transit Time: 6 – 8 business days (Monday to Friday). 

Estimated Delivery Window: Delivery time is 7 – 10 business days, including both processing and transit time. Delays may occur due to external factors such as carrier or weather conditions.

Carrier Partners 

We work with reliable shipping carriers to ensure your order arrives safely and on time. Our partners include:

  • USPS

  • UPS

  • FedEx

Carrier is selected based on availability. Delivery time remains 7–10 business days regardless of the carrier used. 

Delivery Issues

If your package is delayed, lost, or arrives damaged, please contact our customer care team within 7 days of the expected delivery date. We will investigate the issue and provide a replacement or appropriate resolution where applicable.

Order Tracking

As soon as your order ships, you’ll receive an email confirmation with your tracking number. You can follow your package’s journey using our Order Tracking page.

Contact Information 

Store Name: RestWell Collective
Address: 22 Rustic Ridge Road, Randolph, NJ 07869, United States
Email: info@restwellcollective.com
Phone: +1 (973) 581-4052

Customer Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (EST)

We aim to respond to all inquiries within 1–2 business days.